For all questions regarding our website or products, please email us anytime at: help@exterior-accents.com.
If you need to speak with us, please call 1-888-784-6461 during customer service hours.
Customer Service Hours:
Monday thru Friday: 8:00am - Midnight (EST)
Saturday & Sunday: 9:00am - 9:00pm (EST)
If you prefer to place your order by phone, call us at 1-888-784-6461 during normal customer service hours. Please note that orders placed over the phone may not receive an order confirmation email or shipping/tracking information.
Click this Shipping Info link to view shipping rates and delivery times.
During the time an order is "Pending", it can be changed or cancelled by calling our customer service department at 1-888-784-6461. Once an order moves from "Pending" to "Warehouse" status it can no longer be changed or cancelled. To check the status of your order, please click the Order Status link at the top of our website.
help@exterior-accents.com
Fax: 1-704-720-9100
Exterior Accents
7140 Weddington Road
Suite 132
Concord, NC 28027
100% SATISFACTION GUARANTEE...If for any reason you are not satisfied with your purchase from Exterior Accents, simply return the item to us in it's original packaging within 30 days of purchase. We will gladly replace the item, give you a merchandise credit, or refund you for the purchase price of the item.
Please send an email to help@exterior-accents.com to get a return authorization number. No returns will be accepted without a return authorization number. All returned items must be in re-sellable condition and must include all original parts and accessories. Some larger items will incur a 15% Restocking Fee. Personalized and custom orders are not returnable. Shipping fees are not refundable. If an item is sent back to us without an approved return authorization number, it will either be refused or a 15% restocking fee will be charged. If the product is purchased with "Free Freight" and is returned, the customer will be responsible for "actual" freight charges both ways.
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